Select: This server requires an encrypted connection (SSL/TLS).

Update the Incoming server (POP3) settings to:.Make sure Use same settings as my incoming mail server is ticked.Make sure My outgoing server (SMTP) requires authentication is ticked.You’ll see your current server settings.Select the Virgin Media Mail account you wish to change.

Select a server type and follow the instructions

Find out whether you’re using POP or IMAP.

If you need some help with changing your settings, we’ve put together some help. This applies for POP, IMAP and SMTP server settings. Please make sure the server settings in Outlook match the settings at email settings for all Virgin Media domains.

Select the trashcan icon next to the email account you want to remove.

From a laptop or desktop computer, click the cogwheel icon or from a Mobile tap the top right circle icon.

Select Save at the bottom of the window.

Select Edit or the pencil icon next to the account you want to change the settings on – this will pop up with the mail account settings.

From a laptop or desktop computer, click the cogwheel icon, or from a Mobile tap the top right circle icon.

How to change the settings of an external email account

Write your message, address it and hit Send when you’re ready.

From a laptop or desktop computer select Compose, or from a Mobile click the pencil icon to start a new email.

Open the folder with the name you have given the email account.

How to send messages using an external email account See Unified Mail in Virgin Media Mail for more information. Or, if you have enabled Unified Mail for the account, you will also see the messages in the Unified Mail folder. Any messages received will be located in the appropriate folder. How to display messages of an external email accountĮach additional email account you set up will have its own folder.

Select Close and you will now be able to use the external email account.

You’ll get confirmation that your external email account has been set up.

In the Add mail account window, enter the email address and password for your external email account and select Add.

Select the Add email account menu option on the left hand menu.

How to add another email account into Virgin Media Mail Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place.

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